SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
At Always On Industries, we prioritize fast shipping with every order to ensure you receive your new threads as quickly as possible. All orders are shipped via USPS, providing reliable service and prompt delivery.
​
Domestic Shipping
-
Processing Time: We aim to fulfill your order within 3-5 business days. Some customization or sewing may be required to complete your order, which may extend processing time. For custom clothing orders, additional time may be needed to create your unique piece.
-
Shipping Time: Once your order is processed, shipping times will vary depending on your location. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
​
International Shipping
-
Availability: International shipping is available upon request. Please email us at alwaysonindustries@gmail.com to assist you with your international order.
-
Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
​
Inventory and Fulfillment
-
Inventory: Given our headquarters are based in a one-bedroom apartment, we cannot hold a large inventory of every product. Most products will be in stock; however, availability may vary.
-
Fulfillment: If an item is not in stock or requires additional customization, we will reach out to you after you place your order to provide an estimated fulfillment time.
​
We appreciate your understanding and patience as we craft your order with care. If you have any questions about your order or shipping, please contact us at alwaysonindustries@gmail.com. Thank you for choosing Always On Industries!
RETURN & EXCHANGE POLICY
Return and Exchange Policy
At Always On Industries, we're committed to your satisfaction. If you encounter any issues with your order, we're happy to help as long as the items have not been worn. Please contact us for returns or exchanges within 14 days of receiving your order.
​
Return Shipping
-
The buyer is responsible for return shipping costs unless the issue was our error.
If you need assistance with a return or exchange, please email us at alwaysonindustries@gmail.com. Thank you for choosing Always On!